NBN local manager Ian Scott gave a talk to residents in Portland on Monday, February 12 about what they should expect to happen when the NBN rollout occurs in April.
Subscribe now for unlimited access.
$0/
(min cost $0)
or signup to continue reading
More than 50 residents came out for the talk, hoping to gain some more knowledge about what is to come.
Over 900 residences will be receiving NBN in the area and after the NBN is turned on residents have 18 months to find a service provider before their internet connection will be disconnected.
With more than 140 service providers to choose from Mr Scott recommended testing out different providers before settling on a final choice.
“See how they treat you as a potential customer because if they pass you on to six different people, then that’s more than likely how they’ll treat you as a customer,” he said.
Read more:
With residents concerned about NBNs internet speed times, Mr Scott said that they are required to provide a minimum speed of 25 megabits.
“We provide the copper pipe used by phone and internet providers to connect you to a new service and depending on how close you live to the node your speed will be faster,” he said.
Mr Scott explained to residents that if you needed to contact NBN then you had to go through your retailer because it did not have a direct number.
“If someone calls you claiming to be NBN then don’t trust them and get in contact with your service provider because NBN doesn’t call people,” Mr Scott said.
Residents will be notified when the NBN is set to go live via Australia post.