Dubbo customers of a major telco can now pin their location on a new network platform to raise an issue with its mobile network - such as congestion or an outage - for real-time investigation.
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Optus says its new network status map - called Network Experience Maps (NE-Maps) transforms customers' mobile and website experience by enabling them to raise when and where a problem is occurring and opt-in to SMS/email updates about a known or reported issue.
Optus territory general manager for north-west NSW Chris Simon said he was thrilled to be expanding Optus' range of services to improve customers' experience and make sure they could escalate a mobile network issue without any hassles.
"Regional parts of Australia certainly experience their share of adverse weather conditions and to continue delivering our customers the best experience, we want to make sure any issues with our network are resolved as soon as possible," he said.
"Through NE-Maps we can now do this in real time."
The new platform is located on Optus' network status page.
