There is a lot of history in and around Lithgow, from buildings and events to families and businesses, remembering the past while moving onto the future is something that the town does well and one organisation that knows that more than anyone is Lithgow City Radio Cabs Co-op (Lithgow Cabs).
Lithgow Cabs have been around for 70 year after group of like minded individuals formed Lithgow City Radio Cabs Co-operative when radio systems were first introduced into taxis. Realising the way of the future, Lithgow Cabs embraced the technological changes enabling Lithgow and surrounding areas to have a taxi service that is available 24 hours a day, 7 days a week, and the Co-op hasn't looked back since.
Co-op spokesperson, Vicki Walsh, said it was amazing what had been achieved since 1950, from simple taxi services to the recently launched Headspace initiative. "We have a wonderful group of dedicated Drivers that operate in the Lithgow Taxi co-op, who live locally, pride themselves on delivering a great safe, reliable service to our customers," she said. "Like any business it's always evolving, and our focus is to keep up with technology even though we are a small network. Our customers now have a number of ways to book our services which include IVR, Auto Cab App, Facebook Messenger, phone and Taxi Butler".
The past 12 months have seen Lithgow Cabs up their game with a number of outside influences making the Co-op evolve to assist customers more than ever before. Vicki said it was great to be part of an organisation that continually looked for better solutions.
"The COVID-19 really impacted our business, we lost a large number of drivers, but as a Co-op we felt we had to support our community and provide the 24/7 service that we've always provided. We have a large number of customers that rely solely on our taxis and we believe that we have a duty of care to them".
"We introduced a strict cleaning and health safety regime in all vehicles to not only protect drivers and passengers, and this has been ongoing as we follow the advice from Health Department," she said. "We also are available to transport small goods, parcels and food deliveries. Just give us a call and we will get it sorted for you".
The last few weeks have seen customer demand begin to increase again, and despite Uber kicking off in June, Vicki said there is nothing like the local service of Lithgow Cabs. As with any business there will always be competition and customers are free to choose how they travel but we offer service that is available with a local driver who is familiar with our area," she said. All money is spent in our local community by the drivers of the vehicles who provide a safe and reliable service". For more information, visit www.131008.com/lithgow.