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Optus is advising that they have activated their Disaster Assistance Support.
As a result of the bushfires across the NSW, some Optus customers around Watertrough Hill - Bells Line of Road just out of Lithgow and the surrounding areas will be experiencing disruptions to their mobile call, text and data services due to fire damage to some mobile infrastructure in the area.
Optus' says their network operations team are working closely with the relevant emergency services to access mobile infrastructure to restore services as a priority.
Lithgow fires:
Optus says they are also working with local evacuation centres in the affected areas to provide support including pre-paid mobile broadband devices, pre-paid data packs and charging stations.
Support for customers
Optus has in place a financial assistance policy to support customers affected by the bushfires:
- Free call diversions from an Optus fixed home phone to any mobile or fixed number
- Extended timeframes for bill payments
- Bill waivers in instances of extreme financial hardship; and
- Free suspension, relocation or cancellation of a fixed service
- Free prepaid credit which can be organised at our local stores.
Optus recommends customers wishing to discuss financial assistance can call our Customer Care team on 133 937 to discuss their specific needs.
Local stores can assist also.
In the instance of an emergency, customers should still dial 000.
