+60d ago

EXPRESSION OF INTEREST – Banking Customer Service

Hays | Contact Centres

Base pay $29 - $32/hr
Temporary Standard/Business Hours
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Full job description

Your new company

A number of our Banking & Financial Services clients across the Sydney metro area, which include Big4 banks and well known insurance companies, are currently going through approvals for a variety of jobs.

These are primarily Customer Service focussed positions as Fraud Officers, Claims Consultants & Customer Service Officers.

The locations are across Sydney CBD, Parramatta, Kogarah & some that are full/part time working from home.

Your new role

In any of these roles you will be providing advanced customer service to a range of customer types, often complex in nature and requiring a high level of empathy and problem solving.

Your day to day duties will include:

  • Answer a high volume of inbound calls and effectively providing resolution, guidance and high-level customer service
  • Assist customers professionally and empathetically, while maintaining security and privacy requirements
  • Case manage certain customer issues that cannot be resolved immediately & require further investigation
  • Administration of customer issues, logs, and resolutions, as well as drafting customer emails & letters
  • Undertaking outbound calls to follow up on enquiries when required

What you'll need to succeed

We are looking for who are;

  • Highly empathetic and resilient, with strong written and verbal communication skills
  • Experienced in customer service (this could be from a call centre or retail or hospitality for example)
  • Tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite
  • Proactive and positive, with a strong ability to troubleshoot issues independently

What you'll get in return

  • Get to work at some of the best known financial services companies in Australia offering you unlimited career prospects
  • Long term temporary to permanent positions paying from $29.50 to $32 per hour + Super (and up to $60k when permanent)
  • A range if in office & work from home arrangements (although each organisation’s policies will differ)
  • Extensive training & ongoing support in organisations that are focussed on growing their talent from within & encouraging staff development

What you need to do now
Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience.

Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered. Should you meet the requirements for one of these roles a Hays Consultant will endeavour to contact you with relevant roles as they are released.

LHS 297508 #2489790

Pay comparison
Market average based on all Customer Service jobs in Sydney NSW
Base pay range
$29 - $32/hr
Market average
Market average

Job details
Date posted
13 Jul 2021
Customer Service & Call Centre
Customer Service
Base pay
$29 - $32/hr
Work type
Job mode
Standard/Business Hours

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