53d ago

Ecommerce Operations Manager

News Corp


Similar jobs pay $90k ~ $100k
Permanent Full time Standard business hours
unlock-score
Unlock your match score
Applying for this job will take you to the advertiser's site

Full job description
  • An exciting new role within Ecommerce
  • Collaborate with a passionate and like-minded team
  • Work with some of Australia's most recognised and prestigious brands!

News Corp’s rapidly growing ecommerce team is dedicated to helping our website readers find the right product at the right price. Our recommendations are based on editorial experience and expertise, with an eye on emerging trends, sales and popular new products that readers need to know about.  

Our aim is to be a trusted source of shopping information on everything from home, beauty and technology to travel and entertainment to help our readers make the right choice. We have invested heavily in our product experience and are now positioned to offer readers the ability to purchase from the content, in the moment of inspiration. 

We are seeking an Ecommerce Operations Manager who is responsible for overseeing our shoppable content and seller back-office platform (Marketplacer) instance that powers our “buy now” content across a growing portfolio of websites including News.com.au , Kidspot.com.au, BodyandSoul.com.au, Vogue.com.au, GQ.com.au and Escape.com.au.

Specifically the Ecommerce Operations Manager will:

  • Oversee the order life cycle process from sale through seller fulfilment, tracking and ensuring customer orders are processes in accordance with seller SLAs. 
  • Managers the seller onboarding process that ensures sellers are timely enabled on the platform. NB: Managing a Seller Onboarding Manager
  • Step into the seller onboarding role when required, eg when there is a large number of sellers to onboard. 
  • Managing a number of day to day processes including payments and refunds
  • Reporting against seller KPIs and resolving any weak seller KPI performance observed. 
  • Managing queries and changes to product catalogues
  • Track and assist in managing escalations between customers and sellers

As part of the ecommerce team and working closely with the Head of Product, Head of Seller Partners, Seller Performance Manager and Platform Technical Managers for SalesForce Commerce Cloud and Marketplacer.

Who you are

  • Experience with operating to commercial outcomes 
  • Background in Finance or Ecommerce Operations or Campaign Operations
  • Familiarity with affiliate marketing networks 
  • Confident with tight deadlines 
  • Passionate about the details 
  • Comfortable working with numbers and Excel

What's in it for you? 

  • An opportunity to innovate, challenge the norm and pioneer the way forward.
  • A truly collaborative environment.
  • Variety of work where no two days are the same.
  • Work with some of Australia's most recognised and prestigious brands.
  • Make a difference as part of Australia’s most influential media organisation.

Who are we? 

We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products – more than any other media group in Australia.

What’s next? 

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply! 


Skills
OPERATIONS
OPERATIONS MANAGER
Pay comparison
Market average based on all Operations Manager jobs in Sydney NSW
Estimated range
$90k - $100k
Market average
$116k
$116k
Market average
$62k
$250k+
Actual pay is not disclosed by the employer

Job details
Date posted
21 Jun 2022
Category
Manufacturing, Production & Operations
Occupation
Management & Senior Leadership
Estimated
$90k ~ $100k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Sector
Private business
Work Authorisation
Australian citizen / Permanent resident

You may also be interested in these jobs