Customer Service Officer

Your new company
Global organisation with activities in three main service and utility areas traditionally managed by public authorities – water management, waste management and energy services.
Natural resources are becoming scarce and reducing while demand rises. With over 80,000 employees and activities across five continents, this organisation is a world leader in smart and sustainable resource management. Internationally, we supply 92 million people with drinking water and 65 million with sanitation services. We provide 52 million people with waste collection services and recover in excess of 14 million tonnes of waste, to create secondary raw materials and energy.

Your new role

• Deliver excellent customer service in accordance with company policies, process and procedures
• Answer all calls professionally and within in a timely manner
• Respond to all emails professionally and within a timely manner
• Identify and assess customers’ needs providing solutions and/or alternatives including upselling
• Process customer service requests
• Liaise with relevant departments to fulfil customer requirements
• Escalate customer queries/complaints, as required
• Review and enter customer data into relevant systems
• Raise Purchase Orders
• Investigate and raise debits / credits
• Receipt and process customer payments
• Dealing with fast paced telephone call volumes
• Dealing with large volumes of external and internal emails
• Dealing with demanding and challenging customers

What you'll need to succeed

• Professional telephone manner
• Demonstrated customer service experience
• Accurate data entry skills
• Attention to detail
• Intermediate to Advanced Microsoft Office skills
• Active listening skills with the ability to show empathy
• Ability to cultivate and maintain successful working relationships
• Ability to adapt to change

• Previous experience in a call centre or customer service role
• Demonstrated experience meeting and exceeding KPI’s
• Able to commute to Wetherill Park

What you'll get in return
You will work for a globally established organisation which offers varying opportunities to progress your skills and experience. You will receive full training and support to best equip you in this role. It will initially be a 3 month role with the intention to go permanent. Role will be Monday to Friday - roster 7.5 hours between 7.30-5.30, can be flexible. Initial training will be 8-4. Start ASAP!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2636093