As call centre employees at Centrelink, Medicare or Child Support services take industrial action on Friday, March 24, people are urged to use self-service.
Subscribe now for unlimited access.
$0/
(min cost $0)
or signup to continue reading
While urgent calls could still be taken, people were better off using the online service, Department of Human Services general manager Hank Jongen said.
“Although we saw only minimal service disruptions during similar industrial action last week, I again urge the public to delay calling the department or visiting a service centre (on March 24) unless they have urgent business,” Mr Jongen said.
“Payments will not be impacted.
“Staff will still be available to assist people in need, but industrial action may affect phone and face-to-face services.
“We encourage people to consider using self-service options including the Express Plus mobile apps and myGov to do their regular business with us.”
Information on digital self-service options is available at humanservices.gov.au/selfservice
Kirsty Horton
A journalist with 15 years of experience, Kirsty Horton has been the editor of the Lithgow Mercury newspaper and a journalist for mastheads including the Great Lakes Advocate, Nambucca Guardian News and Moree Champion. She is now a member of ACM's features and special publications team.
A journalist with 15 years of experience, Kirsty Horton has been the editor of the Lithgow Mercury newspaper and a journalist for mastheads including the Great Lakes Advocate, Nambucca Guardian News and Moree Champion. She is now a member of ACM's features and special publications team.
