Don’t call us: Industrial action hits Centrelink, Medicare and Child Support call centres on Friday, March 17

DO NOT CALL: Centrelink will be among services affected by industrial action on Friday afternoon, March 17.
DO NOT CALL: Centrelink will be among services affected by industrial action on Friday afternoon, March 17.

If you need to access Centrelink, Medicare or Child Support services on Friday afternoon, March 17, self service on the internet will be your best option. 

Industrial action by the Community and Public Sector Union (CPSU) will be affecting the answering of phones in these services, with less people available to take the calls during the afternoon for about seven hours from 1.30pm. 

The action is tied to bargaining for wages and conditions before the Fair Work Commission.

Department of Human Services General Manager Hank Jongen said the department would be working hard to minimise disruption to the services they needed.

“I can reassure people that ongoing customer payments will not be affected by the industrial action,” Mr Jongen said.

“It is possible however that there will be a reduced number of staff in our service centres and on the phones.

“I recommend people access self-service options available through myGov and the Centrelink, Medicare and Child Support mobile apps.”